Accelerate seller onboarding with tech-enabled support

Leverage tech-enabled continuous seller onboarding and support to succeed in the digital marketplace

Master the space of e-commerce with long-lasting and healthy partnerships with merchants using e-commerce support services to ensure transparent and timely communication. Our seller support services effectively address system issues, identify and implement process improvements, ensure routine maintenance of internal documentation, and altogether deliver a premium seller experience across multiple channels. 

Netscribes’ online seller support provides marketplaces and retailers with voice as well as non-voice (email and chat) support to effectively handle queries with quick turnaround times and foster trustworthy partnerships. By assessing existing processes, we build customized seller onboarding services. We also impart training via online platforms on product uploads, managing seller panels, and our client’s technologies and processes among other aspects.

What you get with our seller support services

Specific service requirements

With our e-commerce support services, we help you answer an array of service-related queries right from providing data points to guide better listings, to inventory, fulfillment, and returns.

Concerns on listings

Our seller support services help you resolve issues like brand name mismatch, size variations, and duplicate listings, among others, and ensure their lists are optimized to perform.

Training on seller platform

We impart training via online platforms on product uploads, platform guidelines, seller panel orientation, etc., and offer mentoring guidance via blogs priming sellers for success through online seller support.

Payment gaps

We help address queries related to applicable fees, and changing sales tax laws, with the necessary retailer or marketplace intervention to help sellers stay compliant.

Enable seamless transitions

Partner with Netscribes to enhance your marketplace performance and foster lasting seller relationships

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The advantage you get with our seller support services

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Efficient seller query management

An integrated ticketing system to ensure streamlined allocation of seller queries

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Higher productivity

An internal audit process to monitor the quality of calls, chats, and emails for productivity and TAT

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Comprehensive performance overview

Daily MIS performance reports ensuring process improvements and transparency

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Seller request tracking

Receive detailed tracking of seller request follow-ups and closures

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Seller onboarding services

Onboarding and support offered in English and multiple Indian languages

Netscribes_ Online seller support

What makes us the go-to provider of Seller Onboarding and Support

Faster and more efficient query resolution

Provide quick resolutions to seller queries and challenges via call and chat services provided by our seller support services

Healthy partnerships

Leverage our seller support services Establish long-lasting relationships with sellers through consistent and timely support

Enhanced experience

Improve seller satisfaction with our seller support services

Explore our extensive resources

Provide top-notch seller experiences

Empower your sellers to save time, optimize operations, and grow their business and yours with Netscribes

Ready to take the leap?

Get in touch with us today to learn how Netscribes can partner with you to rewrite the future.

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