Simplify returns, maximize growth

Efficient ecommerce returns management with tailored solutions that reduce costs and streamline processes

The online retail space is quite complex and requires you to navigate through factors like returns processing, fraud, and associated risks. This is where Netscribes’ e-commerce returns management solutions come into play, helping leading online retailers efficiently maneuver in this dynamic marketplace and protect their revenue.
We help you streamline returns processes with online returns management that features a balanced integration of human and technology-enabled processes. Our ecommerce returns solutions are tailored to an array of product categories to help you identify potential frauds, deliver faster and more efficient returns processing, reduce operational costs, and ensure compliance. We intend to empower you to gain a competitive advantage so that you can focus on growth while we take care of the intricacies associated with fraud and online returns management.

Here is the quantifiable proof of our success

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We have processed more than 5304000 + return incidents with our e-commerce returns solutions

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Successfully protected revenue (USD) 120+ million and counting

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Our e-commerce returns management solutions have reduced returns rate by 35%

Our dedicated team of over 200 members in E-commerce Returns Management specializes in various product categories, ensuring a remarkable accuracy rate of 95%+ coupled with consistent productivity

We manage a range of fraudulent
e-commerce returns including

e-commerce return management

Damaged products

The customer swaps a used or damaged product and requests a refund

Mis-shipment

The customer returns a different product and keeps the original product and raises a refund request

Missing item

The partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds

Supply chain issues

The customer states fraudulently that the item is not being picked up and pushes for a refund

Part(ial) shipment

We scrutinize the customer or supply chain fraud tied to partial deliveries

Smart pickup check override

The customer reports multiple issues such as damaged / defective / mis-shipment for a fraudulent refund

What you get with our e-commerce returns management services

Within e-commerce returns management solutions we provide you with swift, real-time insights, and scalability setting us apart as the go-to choice for online businesses. Online stores and marketplaces choose us for:

Technology enabled

Our technology-enabled online returns management strategy includes automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure, and risk-absorbent environment.

Industry expertise

Our capable workforce of specialists help navigate the rising tide of financial refund irregularities and product returns management.

Automated and real-time reports

We can set up dashboards for our clients ensuring real-time automated reports allowing them to gain immediate and actionable insights based on the data received on returns processing, streamlining e-commerce returns management.

TAT & scalability

Defined turnaround time for each incident is adhered towards ensuring high customer satisfaction. We are also able to scale our tech, process, and people solutions quickly given our understanding of this space.

Understanding market dynamics

Our exposure to working with clients across different geographies with varied requirements has helped us understand the industry best practices and trends that we implement on new engagements.

Cost improvement

We offer both FTE and transaction-based partnership models that help clients reduce internal cost dependencies.

Netscribes returns fraud prevention process is streamlined and efficient

e-commerce return management

Maximize delivery success with
efficient NDR management tools

Successful deliveries are crucial for e-commerce sellers, but many factors can lead to delays or cancellations. Netscribes’ NDR management tools can help increase your successful delivery rates and reduce returns.

Effective NDR management can significantly reduce returns, improve customer retention, and boost profitability. It involves timely communication, address validation, and choosing the right courier partners to streamline the delivery process.

Netscribes’ NDR management tools:

  • Advanced reporting and dashboard: track NDRs, RTOs, and other critical stages in a unified dashboard.
  • Regular NDR tracking: monitor NDRs to ensure successful deliveries.
  • Automated customer communication: trigger communication flows based on the reason for NDR.
  • Real-time data flow: enable real-time updates between sellers and couriers.
  • Manual verification: validate reasons for returns through direct customer contact.

Explore our extensive resources

Manage E-commerce Returns efficiently

To know how we can help protect your revenue, streamline operations, and fraud-related e-commerce returns management more seamlessly, talk to our experts today

Ready to take the leap?

Get in touch with us today to learn how Netscribes can partner with you to rewrite the future.

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