Turn Returns into Rewards
Unlock faster turnaround, improved profit margins, and higher customer satisfaction with hassle-free returns management
Simplify returns, maximize growth
Efficient ecommerce returns management with tailored solutions that reduce costs and streamline processes
The online retail space is quite complex and requires you to navigate through factors like returns processing, fraud, and associated risks. This is where Netscribes’ e-commerce returns management solutions come into play, helping leading online retailers efficiently maneuver in this dynamic marketplace and protect their revenue.
Here is the quantifiable proof of our success
We have processed more than 5304000 + return incidents with our e-commerce returns solutions
Successfully protected revenue (USD) 120+ million and counting
Our e-commerce returns management solutions have reduced returns rate by 35%
Our dedicated team of over 200 members in E-commerce Returns Management specializes in various product categories, ensuring a remarkable accuracy rate of 95%+ coupled with consistent productivity
We manage a range of fraudulent e-commerce returns including
Damaged products
The customer swaps a used or damaged product and requests a refund
Mis-shipment
The customer returns a different product and keeps the original product and raises a refund request
Missing item
The partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds
Supply chain issues
The customer states fraudulently that the item is not being picked up and pushes for a refund
Part(ial) shipment
We scrutinize the customer or supply chain fraud tied to partial deliveries
Smart pickup check override
The customer reports multiple issues such as damaged / defective / mis-shipment for a fraudulent refund
What you get with our e-commerce returns management services
Within e-commerce returns management solutions we provide you with swift, real-time insights, and scalability setting us apart as the go-to choice for online businesses. Online stores and marketplaces choose us for:
Technology enabled
Our technology-enabled online returns management strategy includes automating workflows, integrating relevant data, and streamlining processes to ensure a scalable, secure, and risk-absorbent environment.
Industry expertise
Our capable workforce of specialists help navigate the rising tide of financial refund irregularities and product returns management.
Automated and real-time reports
We can set up dashboards for our clients ensuring real-time automated reports allowing them to gain immediate and actionable insights based on the data received on returns processing, streamlining e-commerce returns management.
TAT & scalability
Defined turnaround time for each incident is adhered towards ensuring high customer satisfaction. We are also able to scale our tech, process, and people solutions quickly given our understanding of this space.
Understanding market dynamics
Our exposure to working with clients across different geographies with varied requirements has helped us understand the industry best practices and trends that we implement on new engagements.
Cost improvement
We offer both FTE and transaction-based partnership models that help clients reduce internal cost dependencies.
Netscribes returns fraud prevention process is streamlined and efficient
Maximize delivery success with efficient NDR management tools
Successful deliveries are crucial for e-commerce sellers, but many factors can lead to delays or cancellations. Netscribes’ NDR management tools can help increase your successful delivery rates and reduce returns.
Effective NDR management can significantly reduce returns, improve customer retention, and boost profitability. It involves timely communication, address validation, and choosing the right courier partners to streamline the delivery process.
Netscribes’ NDR management tools:
- Advanced reporting and dashboard: track NDRs, RTOs, and other critical stages in a unified dashboard.
- Regular NDR tracking: monitor NDRs to ensure successful deliveries.
- Automated customer communication: trigger communication flows based on the reason for NDR.
- Real-time data flow: enable real-time updates between sellers and couriers.
- Manual verification: validate reasons for returns through direct customer contact.
Manage E-commerce Returns efficiently
To know how we can help protect your revenue, streamline operations, and fraud-related e-commerce returns management more seamlessly, talk to our experts today
