Overcoming catalog challenges with precision
A leading North American online marketplace managing millions of SKUs faced growing challenges in maintaining accuracy, compliance, and efficiency in product listings. AI products catalog audits became essential as delays in live approvals, incomplete product details, and inconsistent adherence to marketplace guidelines led to frustrated sellers and a poor customer experience. With over 3M SKUs audited per month pre-live and 2M SKUs enhanced post-live annually, ensuring high accuracy at scale was critical.
These issues not only affected seller experience but also impacted marketplace revenue by reducing buyer confidence and increasing complaints. The need for an intelligent, scalable solution was clear.
To solve this, the marketplace turned to an AI products catalog audit—a technology-driven approach to streamline SKU management, improve compliance, and enhance product information effortlessly.
AI-powered accuracy and speed
To tackle these challenges, the marketplace implemented an AI-driven products catalog audit powered by Netscribes. The marketplace implemented an AI products catalog audit with a two-step process: conducting pre-live reviews to ensure listings met guidelines and making post-live enhancements to refine product details. By implementing SLA-driven automation with 95%+ accuracy, the marketplace drastically reduced errors and manual efforts. Errors that previously took days to fix were now caught and corrected in real time.
Turnaround times improved significantly, with listing approvals accelerating to just 8 hours, running seamlessly 24/7. Automated workflows ensured titles, descriptions, and images were refined instantly, eliminating inconsistencies and enriching product data for a better customer experience.
Read more: AI Products Catalog Creation: Exploring Innovative Solutions for Businesses
A smarter, faster, and more efficient marketplace
With AI products catalog auditing in place, the marketplace saw immediate improvements. Approval times, which previously caused bottlenecks, were now reduced to just 8 hours. Compliance issues and rejected listings decreased significantly, allowing sellers to list their products without unnecessary back-and-forth revisions.
The customer experience also improved. With more accurate and enriched product details, complaints related to missing or misleading information dropped. Buyers could now make more confident purchase decisions, leading to better engagement and fewer abandoned carts. This, in turn, helped boost marketplace revenue as standardized listings created a smoother shopping journey.
Read more: Smarter data interoperability, seamless e-commerce
Explore the full case study
Discover how this marketplace:
- Leveraged AI products catalog audits to manage millions of SKUs efficiently.
- Improved listing approval times to just 8 hours while ensuring compliance.
- Enhanced customer experience with accurate and enriched product details.
- Reduced compliance issues, improving both seller satisfaction and marketplace revenue.
Explore our e-commerce services to see how AI is ensuring marketplace success. Download the case study now to explore how AI-driven catalog audits can transform digital marketplace operations!
