Unleash the Power of Your AI Solutions with Technical Documentation

Launching new AI-powered software requires clear, accessible technical documentation to ensure user adoption. Our client, a leading IT services provider, needed world-class documentation to empower users and maximize the value of their innovative offerings. Keep reading to learn how we helped them achieve just that.

Objectives and challenges

To effectively support their global customer base and meet the unique needs of each industry, they required technical documentation that was user-friendly and adhered to international standards. This was critical for ensuring that their customers could use their AI solutions with full confidence.

However, their existing documentation had significant gaps and inconsistencies. Users often felt frustrated, unable to find the necessary information easily. Additionally, the client lacked established documentation standards and had no centralized team to set guidelines or review content. This called for a comprehensive overhaul to enhance the overall quality and usability.

Solutions proposed

Faced with these challenges, the client partnered with Netscribes. We worked closely with their team to understand their specific needs, products, and objectives and conducted an in-depth analysis of their existing knowledge assets to identify key gaps and
areas for improvement. Based on this analysis, we formed a specialized team of five full-time equivalents (FTEs):
• A tech documentation expert to review all content
• A senior tech writer with extensive copy editing experience
• Two writers to develop documents based on the client’s inputs
• A project manager to ensure timelines and quality checks

Our approach:

This content creation team worked diligently to streamline the documentation process and enhance the overall quality of the deliverables. Our approach included several critical steps:

• Laying the groundwork: Meticulous evaluation of input materials for accuracy and completeness.
• Building the framework: Creating customized templates aligned with industry best practices.
• Creating Clarity: Developing user-centric content that adheres to international standards.
• Polishing for Perfection: Refining and optimizing documentation for user engagement and understanding.

Methodology:

Throughout the project, we adopted a user-centric approach, focusing on creating documents that were easy to understand, navigate, and use. To achieve this, we employed several effective techniques, including:

• User-Centric Design: Focusing on user needs by structuring content logically for easy navigation and understanding.
• Precision Placement: Strategically placing information for easy access, minimizing search time.
• Continuous Refinement: Incorporating client and user feedback for ongoing improvement.

The Results:

• 49 comprehensive technical documents delivered on time: User guides, installation guides, process manuals, datasheets, and press releases.
• Enhanced User Experience: Clear, organized, and practical documentation led to higher user satisfaction.
• Boosted Brand Perception: High-quality documentation strengthened the client’s brand image as a technology leader.