More providers. More pressure. Less clarity.
A leading Fortune 500 insurance company, without any insights from focus group discussions, was grappling with a growing problem in their HR operations, called leave management.
The U.S. landscape was evolving fast. New regulations, shifting workforce expectations, and a flood of third-party solutions made it increasingly difficult to choose the right path forward. Internally, the HR team lacked visibility into the full range of solutions available. They weren’t sure how other carriers were adapting. Or whether to invest in a new platform, partner with a provider, or build something in-house.
Without that clarity, surveys, and insights from focus group discussions every decision felt high-risk and resource-heavy.
They partnered with Netscribes to gain a very clear and comprehensive view of landscape, the players, and the possibilities.
Decoding the leave management maze
Netscribes worked closely with the client’s HR leadership to decode the market through in-depth focus group discussions. The engagement began with a landscape mapping of leave management providers, profiling their features, pricing models, integration capabilities, and market share.
But we didn’t stop there.
We analyzed how top insurance carriers were tackling leave management by benchmarking 10 major players to understand whether they were building in-house, outsourcing, or co-developing solutions. We studied their implementation strategies, go-to-market models, and the impact on employee experience and compliance.
Next, we segmented the market by employer size. Our research revealed that national accounts, typically with 1,000+ employees, demanded deep integration and customization. Mid-sized companies leaned toward automation and user-friendly workflows. Across the board, one trend stood out: AI-powered absence prediction and staffing impact analysis was emerging as a key differentiator.
Read more: How Netscribes’ NS workflow management tool boosted productivity by 75%
What changed once the path was clear
With a consolidated view of the market in hand, the client was finally able to make informed, confident decisions.
They refined their selection criteria for third-party platforms. They aligned their internal capabilities with industry benchmarks, thanks to all the focus group discussions. And they began designing a leave management strategy that wasn’t just compliant, it was scalable, efficient, and employee-first.
The outcome?
- A sharper competitive edge in carrier partnerships.
- Stronger alignment with national account expectations.
- Better clarity on how to differentiate through technology and experience.
And most importantly, a long-term roadmap to guide future decisions, not just for leave management, but for other benefits of operations facing similar complexity.
Download the full case study to see how our leave management solutions can help you make accurate decisions.
