Avetta Sweeps Stevie Awards, Powered by Automation Partnership with Netscribes
New York, June 17, 2024 – Avetta, a leading provider of supply chain risk management solutions, recently bagged a sweep of awards at the prestigious Stevie Awards for exceptional Customer Service. This impressive recognition highlights Avetta’s commitment to delivering excellent customer experiences, achieved in part through a strategic partnership with Netscribes, a global leader in digital transformation solutions.
Avetta’s award haul includes a Gold Stevie® Award for Customer Service Management Team of the Year, alongside three Silver Stevie Awards for Outstanding Achievement in Customer Experience, Achievement in Customer Service Automation, and Customer Service Department of the Year.
“These awards are a testament to the dedication and expertise of our global customer service team, courtesy of Netscribes,” said Richard Parke, SVP of Global Customer Service and Support at Avetta. “We are constantly striving to improve the customer journey, and this recognition motivates us to continue innovating and exceeding expectations.”
A key contributor to Avetta’s success is its partnership with Netscribes. Through a focus on process automation, Netscribes helped Avetta achieve a remarkable +30% efficiency gain within just six months. Moreover, Netscribes’ dedicated team of highly trained agents were able to provide high-touch service to their most valued clients and bring down resolution times to less than 24 hours.
“We’re incredibly proud to be a part of Avetta’s award-winning customer service team,” said Amey Walavalkar, Vice President of Automation and AI at Netscribes. “Through the deployment of advanced automated solutions utilizing Generative AI APIs and Surface Automation, we have significantly enhanced Avetta’s customer service performance.”
Avetta’s success at the Stevie Awards is not only a reminder of their commitment to setting the gold standard for customer service within the supply chain risk management landscape but also a step forward for Netscribes’ in their vision and mission in helping businesses succeed.
About Netscribes
Netscribes Data & Insights is a global data, insights, and digital solutions firm that helps fast-growing firms in the digital economy achieve their strategic growth objectives. Netscribes technology-driven solutions are designed to help modern enterprises thrive in a digital-first world, combat the threat of disruption, and build a competitive advantage. Our expertise lies in gathering data from varied sources, translating it into meaningful information, insights, or content, and using it to enhance customer journeys. Over the last two decades, we have helped both Fortune 500 companies as well as high-potential startups, across a range of industries, including technology, automotive, financial services, healthcare, retail & e-commerce, and CPG, leverage data to tackle disruption, understand evolving customers, and accelerate business growth. For more information, please visit https://www.netscribes.com/
About Avetta
The Avetta SaaS platform helps clients manage third-party risk and their contractor qualification. For the hiring clients in our network, we offer the world’s largest contractor risk management network to manage safety, sustainability, worker competency, and performance. We perform contractor prequalification and worker competency management across major industries all over the globe, including construction, energy, facilities, high-tech, manufacturing, mining, and telecom. Visit https://www.avetta.com/ for more information.
