Simplify returns, maximize growth
Efficient ecommerce returns management with tailored solutions that reduce costs and streamline processes
Here is the quantifiable proof of our success
We have processed more than 5304000 + return incidents with our e-commerce returns solutions
Successfully protected revenue (USD) 120+ million and counting
Our e-commerce returns management solutions have reduced returns rate by 35%
Our dedicated team of over 200 members in E-commerce Returns Management specializes in various product categories, ensuring a remarkable accuracy rate of 95%+ coupled with consistent productivity
We manage a range of fraudulent
e-commerce returns including
Damaged products
The customer swaps a used or damaged product and requests a refund
Mis-shipment
The customer returns a different product and keeps the original product and raises a refund request
Missing item
The partially Empty Box (PEB) technique, also known as Lost in Transit (LIT) involves exploiting missing or incomplete items in packages for fraudulent refunds
Supply chain issues
The customer states fraudulently that the item is not being picked up and pushes for a refund
Part(ial) shipment
We scrutinize the customer or supply chain fraud tied to partial deliveries
Smart pickup check override
The customer reports multiple issues such as damaged / defective / mis-shipment for a fraudulent refund
What you get with our e-commerce returns management services
Within e-commerce returns management solutions we provide you with swift, real-time insights, and scalability setting us apart as the go-to choice for online businesses. Online stores and marketplaces choose us for:
Netscribes returns fraud prevention process is streamlined and efficient
Maximize delivery success with
efficient NDR management tools
Successful deliveries are crucial for e-commerce sellers, but many factors can lead to delays or cancellations. Netscribes’ NDR management tools can help increase your successful delivery rates and reduce returns.
Effective NDR management can significantly reduce returns, improve customer retention, and boost profitability. It involves timely communication, address validation, and choosing the right courier partners to streamline the delivery process.
Netscribes’ NDR management tools:
- Advanced reporting and dashboard: track NDRs, RTOs, and other critical stages in a unified dashboard.
- Regular NDR tracking: monitor NDRs to ensure successful deliveries.
- Automated customer communication: trigger communication flows based on the reason for NDR.
- Real-time data flow: enable real-time updates between sellers and couriers.
- Manual verification: validate reasons for returns through direct customer contact.
Manage E-commerce Returns efficiently
To know how we can help protect your revenue, streamline operations, and fraud-related e-commerce returns management more seamlessly, talk to our experts today
Connect With Us
Get in touch with us today to learn how Netscribes can partner with you to rewrite the future.
